CAHPS: Hospice team communicated well

Family caregivers reported how often the hospice team:

• Kept them informed about when they would arrive to care for their family member
• Explained things in a way that was easy to understand
• Listened carefully to them when they talked about problems with their family member’s hospice care
• Kept them informed about the family member’s condition
• Listened carefully to them
• Gave them confusing or contradictory information about their family member’s condition or care